System Monitoring & Data Quality Officer

Job description

Key Responsibilities:

Manage and oversee the organization’s proprietary software platform responsible for product serialization, lifecycle monitoring, compliance reporting, and supply chain visibility across the region.
Monitor product movements and serialized product lifecycles end‑to‑end across the supply chain and respond to missing or inconsistent data.
Ensure that all product movement events are complete, accurate and timely; perform regular data validation and anomaly detection
Generate unique serial numbers for every unit and track their lifecycle throughout the supply chain; detect and resolve duplicate or invalid serials.
Maintain full data integrity by detecting and resolving missing, duplicate, invalid, or inconsistent serialization data.
Oversee user access management, permissions control, and proper system usage across all participating entities.
Coordinate system updates, enhancements, integrations, and performance improvements in collaboration with technical teams.
Lead and manage the entire software, providing direct oversight of its sub-departments — including stakeholder support & training, compliance & audit, reporting & insights, call center operations, and mobile IT technical support — to ensure continuous, complaint, and uninterrupted system performance across all functions.
Lead onboarding of new stakeholders onto the system, including registration, configuration, training, and go-live support.
Coordinate with IT, warehouse teams, manufacturers, distributors, regulators and other stakeholders to ensure seamless system integration and performance.
Produce daily and weekly system health and compliance reports.
Maintain accurate, structured, and comprehensive operational documentation.

Main Requirements:

Bachelor’s degree in pharmacy, IT, software engineering, or a related field (IT or Software Engineering preferred).
3+ Years work experience
Solid experience in managing enterprise software platforms involving end-to-end data lifecycle monitoring, large-scale data integrity control, supply chain and product movement monitoring, system integration, user access management, stakeholder onboarding, cross-functional coordination, and operational performance reporting.
Strong analytical, reporting, and escalation management skills.
Experience with API integration and working knowledge of JSON/XML data formats and API testing tools (e.g., Postman) is considered an advantage.
Excellent written and verbal communication skills in both English and Kurdish. (Knowledge of Arabic and Turkish is a plus)
Proven ability to address and resolve operational issues or challenges, implementing effective solutions.
Strong organizational and multitasking abilities with a keen attention to detail.
Strong interpersonal skills with the ability to effectively liaise with other departments and staff members.
Ability to adapt to changing priorities and work in a fast-paced environment.

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